Is Neighborly Senior Placement really free?

Yes. Families pay nothing. Neighborly is compensated by the senior-living community when a family chooses to move in — the same disclosed model reputable placement services use — so guidance stays free to you.

How does Neighborly get paid?

Communities pay a referral fee only after a successful placement. Neighborly works for the family, recommending the best fit regardless of which community pays.

What areas does Neighborly serve?

All nine San Francisco Bay Area counties: San Francisco, San Mateo, Santa Clara, Alameda, Contra Costa, Marin, Sonoma, Napa, and Solano.

What types of care can Neighborly help with?

Assisted living, memory care (dementia), independent living, and residential care homes (board & care), plus guidance on higher levels of care.

How is a local placement advisor different from a national referral website?

A local advisor like Neighborly personally knows the communities, tours with you, and advocates for your family; national lead-generation sites often sell your contact information to many communities. Neighborly is local, independent, and free.

Assisted living, memory care & senior placement, guided by Bay Area experts.

Effective date: June 26, 2026

Neighborly Senior Placement (“Neighborly,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use and share it, and the choices you have. By using our website or submitting an inquiry, you agree to the practices described below.

1. Who we are

Neighborly Senior Placement is an independent senior living referral and placement service serving the San Francisco Bay Area. Our service is free to families. We are compensated by senior living communities when a placement is made.

2. Information we collect

Information you give us when you contact us, submit a form, or request help, such as your name, email address, phone number, your message, who you are inquiring for, the location and care level you are interested in, and your estimated budget. Because we help with senior living, the information you share may relate to a person’s care needs.

Information collected automatically when you visit our website, such as your IP address, browser and device type, pages viewed, and similar usage data, collected through cookies and analytics tools.

Information from third parties, such as referral partners, healthcare professionals, or family members who contact us on your behalf.

3. How we use your information

To respond to your inquiry and provide senior living placement guidance.
To match you with appropriate senior living communities and care providers.
To communicate with you by phone, email, or text about your request and our services.
To operate, improve, and secure our website and services.
To comply with legal obligations and enforce our terms.

4. How we share your information

We share your information only as needed to provide our service and as described here:

Senior living communities and care providers. To help you find the right placement, we share relevant details of your inquiry with communities and providers that may fit your needs. Those parties use your information under their own privacy policies.
Service providers. We use trusted vendors that help us operate, including our customer relationship management (CRM) system, email and communication providers, website hosting, and analytics. They may process your information only on our behalf.
Legal and safety. We may disclose information when required by law or to protect the rights, safety, or property of Neighborly, our clients, or others.
Business transfers. If our business is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
With your consent. We may share information for other purposes when you direct us to do so.

We do not sell your personal information for money. Sharing your inquiry with senior living communities so they can contact you may be considered “sharing” or “selling” under some California laws. You can opt out as described in Section 7.

5. Cookies and analytics

We use cookies and similar technologies to operate our website, remember preferences, and understand how visitors use our site. You can control cookies through your browser settings. Disabling cookies may affect how the site works.

6. Data retention

We keep your information for as long as needed to provide our services, maintain our records, and comply with legal obligations. When information is no longer needed, we take reasonable steps to delete or de-identify it.

7. Your privacy rights

Depending on where you live, you may have rights to:

Know what personal information we collect and how we use and share it.
Request access to or a copy of your personal information.
Request correction or deletion of your personal information.
Opt out of the “sale” or “sharing” of your personal information.
Not receive discriminatory treatment for exercising your rights.

California residents have these rights under the California Consumer Privacy Act (CCPA), as amended by the CPRA. To exercise any right, contact us using the details in Section 11. We will verify your request before responding.

8. Do Not Sell or Share My Personal Information

To opt out of having your inquiry shared with senior living communities for their direct contact, or to opt out of any sharing for cross-context behavioral advertising, contact us using the details in Section 11 and we will honor your request.

9. Data security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

10. Children’s privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.

11. Contact us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us:

Phone: 866-744-1417
Email: admin@neighborlyseniorplacement.com
Online: neighborlyseniorplacement.com/contact

12. Changes to this policy

We may update this Privacy Policy from time to time. The effective date at the top shows when it was last revised. Significant changes will be posted on this page.